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Refund Policy

Our site https://cloudsupportguys.com/  is a business to business or B2B site and if you are a private consumer you should refer to terms of sale to consumers.

We want you to be happy with your purchase from us. However, if you are not satisfied with the goods or services you have received, you may be eligible for a refund under certain conditions.

Conditions for requesting a refund

  • You can request a refund within 14 days of receiving the goods or services, unless they are excluded from our refund policy (see below).
  • You must contact us https://cloudsupportguys.com/online-tech-support/contact-us/  using the subject area “Customer Services” or by phone at +44(0) 2082421788 to request a refund and provide your order number, name, and reason for requesting a refund.
  • You must return the goods to us in their original condition and packaging, along with the receipt or proof of purchase, within 14 days of requesting a refund. You are responsible for paying the shipping costs for returning the goods. We recommend that you use a trackable service and keep the proof of postage.
  • We will not accept refunds for goods that are damaged, used, or altered in any way.
  • We will not accept refunds for services that have been completed or partially completed, unless they are faulty or not as described.

Processing and issuing refunds

  • We will process your refund request within 14 days of receiving it and notify you of the outcome by email or phone.
  • If your refund request is approved, we will issue the refund by the same payment method you used to make the purchase, unless you agree otherwise. You will receive the refund within 14 days of us approving it.
  • If your refund request is rejected, we will explain the reason for our decision and offer you an alternative solution, such as an exchange or a replacement.
  • We reserve the right to deduct any fees or charges from the refund amount, such as delivery or restocking fees, if applicable.

Exceptions and exclusions to our refund policy

  • Some goods and services are excluded from our refund policy and are not eligible for refunds under any circumstances. These include:
    • Personalised or customised goods or services
    • Digital goods, such as Apps, software or e-books
    • Gift cards or vouchers
  • Your statutory rights are not affected by our refund policy. You may still have other rights and remedies under the contract or under the general law, such as claiming damages for breach of contract or misrepresentation. Our refund policy does not limit or exclude these rights and remedies, unless it is reasonable and fair to do so.

Contact us

If you have any questions or concerns about our refund policy, please contact us at https://cloudsupportguys.com/online-tech-support/contact-us/ using the subject area “Customer Services” or by phone at +44(0) 2082421788. We will be happy to assist you.

[Cloudsupportguys.com is a trading name of M4siz limited, registered in England number 06245416, 55 Crown Street, Brentwood, Essex, England, CM14 4BD]