Cloud Support Guys

Complete Support Package

Ideal for large companies with few users and devices

Complete Support

Minimum of 5 users
£ 19
33
Per User/Monthly
Billed Annually
  • All 3 Lines Support
  • 4 Remote meetings
  • Video chat support
  • Priority Support
  • AI Support bot access
  •  

Your Complete Support Solution

This package is designed for large businesses with more than 15 users. It includes remote desktop support, cloud support for Microsoft 365, Microsoft Office suite, and device troubleshooting. Support is available 24/7
Price
Support Coverage
Support Availability
This package doesn’t include support for any Windows programs and/or 3rd party windows software. This is for all versions of Windows (7, 8, 10, …) and device troubleshooting for hardware issues, and to provide the best technical advice for your IT infrastructure. Sessions/meetings are limited to in 30 mins per session/meeting.

For the most complex technical issues, we offer third line support. Our team of highly skilled engineers has the specialized knowledge and advanced training to handle the most challenging problems. We’ll work closely with you to understand the issue and develop a customized solution that meets your unique needs.

Third Line Support

  • Answering customer inquiries and providing basic troubleshooting steps
  • Identifying and documenting customer issues and escalating them to higher-level support as necessary
  • Assisting customers with basic software and hardware issues
  • Providing basic information about products and services
Our first line support team is the first point of contact for customers and the primary goal is to resolve their issues quickly and efficiently. They are responsible for answering customer inquiries, providing basic troubleshooting steps, identifying and documenting customer issues, escalating them to higher-level support as necessary, performing basic account management tasks, and keeping updated with new products and services.