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This package is designed for small to medium businesses with 5-15 users. It includes remote desktop support, cloud support for Microsoft 365, Microsoft Office suite, and device troubleshooting. Support is available 24/7
In addition to our first line support services, we also offer second line support for more complex technical issues. Our team of experienced technicians has the knowledge and expertise to troubleshoot and resolve even the most difficult problems, ensuring that your computer systems are always running smoothly.
Our Second line support team is responsible for investigating and resolving more complex technical issues that are escalated from 1st line support. They also provides troubleshooting and support for Microsoft Office 365 related issues. They are also responsible for providing guidance and training to 1st line support staff and providing feedback to the development team to improve product features.
