Cloud Support Guys

Standard Support Package

Ideal for medium sized offices with few users and devices

Basic Support

Minimum of 5 users
£ 11
83
Per User/Monthly
Billed Annually
  • 1st + 2nd Lines Support
  • 2 Remote meetings
  • 24/7 Live chat support
  • MS Office support
  • AI Support bot access
  •  

Get MS Office 365 Support Within Minutes

This package is designed for small to medium businesses with 5-15 users. It includes remote desktop support, cloud support for Microsoft 365, Microsoft Office suite, and device troubleshooting. Support is available 24/7

Price
Support Coverage
Support Availability
This package doesn’t include support for any Windows programs and/or 3rd party windows software. This is for all versions of Windows (7, 8, 10, …) and device troubleshooting for hardware issues, and to provide the best technical advice for your IT infrastructure. Sessions/meetings are limited to in 30 mins per session/meeting.

In addition to our first line support services, we also offer second line support for more complex technical issues. Our team of experienced technicians has the knowledge and expertise to troubleshoot and resolve even the most difficult problems,  ensuring that your computer systems are always running smoothly.

Second Line Support

  • Investigating and resolving more complex technical issues
  • Identifying and diagnosing system problems
  • Providing guidance and training to 1st line support staff
  • Keeping updated with new products and services

Our Second line support team is responsible for investigating and resolving more complex technical issues that are escalated from 1st line support. They also provides troubleshooting and support for Microsoft Office 365 related issues. They are also responsible for providing guidance and training to 1st line support staff and providing feedback to the development team to improve product features.