Cloud Support Guys

Starter Package

Our first line of support is ideal for small companies with few users and devices.

Economy Support

Minimum of 5 users
£ 5
83
Per User/Monthly
Billed Annually
  • 1st Line Support
  • Live chat support
  • Business hours only
  • Support portal login
  • AI Support bot access
  •  

Get Quick Support Within Minutes

This package is designed for small businesses with 1 user. It includes remote desktop support, cloud support for Microsoft 365, and device troubleshooting during standard business hours (8am-5pm, Monday to Friday)
Price
Support Coverage
Support Availability
This package doesn’t include support for any Windows programs and/or 3rd party windows software. This is for all versions of Windows (7, 8, 10, …) and device troubleshooting for hardware issues, and to provide the best technical advice for your IT infrastructure. Sessions/meetings are limited to in 30 mins per session/meeting.

Our team of expert technicians are available to provide first line support for all of your computer needs. Whether you’re experiencing technical difficulties, need help setting up a new device, or have any other questions, we’re here to help. 

First Line Support

  • 1st Line of of support steps
  • Identifying and documenting customer issues and escalating them to higher-level support as necessary
  • Assisting customers with basic software and hardware issues
  • Providing basic information about products and services

Our first line support team is the first point of contact for customers and the primary goal is to resolve their issues quickly and efficiently. They are responsible for answering customer inquiries, providing basic troubleshooting steps, identifying and documenting customer issues, escalating them to higher-level support as necessary, performing basic account management tasks, and keeping updated with new products and services.