Starter Package
Our first line of support is ideal for small companies with few users and devices.
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Our first line of support is ideal for small companies with few users and devices.
Our team of expert technicians are available to provide first line support for all of your computer needs. Whether you’re experiencing technical difficulties, need help setting up a new device, or have any other questions, we’re here to help.
Our first line support team is the first point of contact for customers and the primary goal is to resolve their issues quickly and efficiently. They are responsible for answering customer inquiries, providing basic troubleshooting steps, identifying and documenting customer issues, escalating them to higher-level support as necessary, performing basic account management tasks, and keeping updated with new products and services.
