**Professional IT Support Services | 1st Line Technical Support | Help Desk Solutions | Business IT Assistance**
Transform your business operations with our comprehensive 1st Line IT Support package, designed specifically for small businesses seeking reliable, professional technical assistance. Our expert IT support team provides immediate help desk services, ensuring your business technology runs smoothly and efficiently.
### What’s Included – Complete IT Support Coverage
**Core Support Services:**
**24/7 Help Desk Support** – Round-the-clock technical assistance
**Live Chat Support** – Instant communication with certified IT professionals
**Business Hours Support** (9:00 AM – 6:00 PM) – Dedicated support during peak hours
**Secure Support Portal Access** – Self-service ticketing system and knowledge base
**AI-Powered Support Bot** – Instant answers to common IT questions
**Remote Desktop Support** – Direct assistance on your devices
**Microsoft 365 Cloud Support** – Complete Office 365 troubleshooting
**Device Troubleshooting** – Hardware and software diagnostic services
**Email Support** – Technical assistance via email ticketing system
**Phone Support** – Direct line to IT professionals
**Basic Network Troubleshooting** – Connectivity and internet issues
**Password Reset Services** – Account recovery and security assistance
**Software Installation Guidance** – Step-by-step installation support
**Basic Security Support** – Antivirus and firewall assistance
### Perfect For – Target Business Types
**Ideal Business Profiles:**
**Small Businesses** (5-15 employees) – Cost-effective IT support
**Startups** – Essential IT infrastructure support
**Professional Services** – Law firms, accounting offices, consultancies
**Retail Businesses** – Point-of-sale and inventory system support
**Healthcare Practices** – HIPAA-compliant IT assistance
**Educational Institutions** – Schools and training centers
**Non-Profit Organizations** – Budget-friendly IT solutions
**Remote Teams** – Distributed workforce support
**Home Offices** – Professional-grade support for home businesses
**Basic IT Needs** – Standard computing requirements
### Technical Specifications & Features
**Support Capabilities:**
**Response Time:** 15 minutes during business hours
**Resolution Time:** 2-4 hours for standard issues
**Supported Platforms:** Windows 10/11, macOS, iOS, Android
**Microsoft 365 Suite:** Full support for Word, Excel, PowerPoint, Outlook, Teams
**Cloud Services:** OneDrive, SharePoint, Exchange Online
**Browser Support:** Chrome, Firefox, Safari, Edge
**Mobile Device Management:** iOS and Android troubleshooting
**Printer Support:** Network and local printer configuration
**Basic VPN Setup:** Remote access configuration
**Wi-Fi Troubleshooting:** Wireless connectivity issues
### Important Service Limitations
**Service Boundaries:**
Sessions limited to 30 minutes per incident
No Windows programs/3rd party software advanced support
Basic troubleshooting only (no custom development)
Business hours priority (extended hours available)
Standard security protocols (advanced security requires higher tier)
